FAQ
Who is Baby&Travel, and what does the company do?
Baby&Travel is an experienced distributor of children’s accessories and toys, operating in the industry since 2013. We specialise in finding and bringing innovative, functional and certified products for children and parents to market.
We operate in both B2B and B2C, offering logistics, marketing and sales support to physical and online shops throughout Poland.
What does the company offer?
Our range includes feeding, travel and care accessories, sensory and educational toys, and products supporting children’s development from premium brands around the world — including b.box, Potette, Sassy, Royal Rascals, RaZbaby, Zimpli Kids and many more.
Find out more about our range under: “Brands”
Where can you find us on social media?
How can I start working with Baby&Travel?
There are two ways to start working with Baby&Travel:
- By completing the application form on our website under “For businesses” or directly at: babyandtravel.com/formularz-dla-dystrybutorow/
- By contacting us directly — please email [email protected] or call: 730 338 037
How does registration on the Wholesale Platform work?
After receiving your completed form, a member of the Customer Service Department uses it to create a “Wholesale Account” and emails you instructions for logging in to the Wholesale Platform.
I do not have a business / I run an unregistered business. Can I start working with you?
We enter into B2B partnerships only with registered entities.
If you do not run a business, you can also place large-quantity orders through our retail shop at: sklep.babyandtravel.pl
What is the Baby&Travel Wholesale Platform, and what is it for?
The Baby&Travel Wholesale Platform is a tool that enables the company’s B2B customers to place wholesale orders automatically.
How can I place an order with Baby&Travel?
All wholesale orders must be placed through the Wholesale Platform. We do not accept orders by telephone or email.
For non-standard orders (such as orders beyond the technical capabilities of the Wholesale Platform, special orders or other requests), please contact your Account Manager.
How do I place an order on the Platform?
The ordering process on the Wholesale Platform is described in detail in the User Guide, available after logging in.
It also contains all the other important information about how the Platform works.
Can I edit or cancel an order after placing it?
You cannot edit or cancel an order yourself once it has been placed. Please contact the Customer Service Department to do so.
Can I combine orders?
We do not combine wholesale orders. Each purchase and its shipment are handled separately.
Does adding products to the basket reserve stock?
No — adding products to your basket on the Wholesale Platform does not reserve stock. Stock is reserved only once an order has been placed and paid for (or approved under other agreed trading terms).
Can I order products in full cases?
Yes — information about the availability and quantities in full cases is provided on individual product pages on the Wholesale Platform.
We encourage you to order full cases, as these orders take priority over orders for individual items.
How can I track my order status?
Order updates are available on the Wholesale Platform in the “In progress” panel or in the “Orders” section of the Customer Area.
What prices are shown on the Wholesale Platform?
The prices displayed on the Wholesale Platform are gross selling prices and their corresponding net amounts, including your individually agreed discount in accordance with your partnership terms. After logging in, you will see the final amounts, with no further calculations needed.
How can I get a larger discount on Baby&Travel's range?
The discount depends on several factors that may lead to more favourable partnership terms.
- You can find your agreed discount schedule on the Wholesale Platform under “Promotions” -> “B2B”
- We also provide an “ALL — WAREHOUSE CLEARANCE” section there, with additional discounts on selected brands.
- We regularly introduce themed promotions for individual brands and products — keep an eye on our newsletter.
- Meet us at Baby&Travel events! At the events we organise, such as Kontraktacje, you can access special discounts and individual trading terms available exclusively to attendees.
- To further recognise your commitment, we plan to continue developing our rewards system. More information coming soon!
Which payment methods are available?
You can pay for an order by standard bank transfer. Payment on delivery is also available.
What conditions apply to payment on delivery?
Payment on delivery is available only for orders with a net value not exceeding PLN 4000.
Customers choosing payment on delivery pay PLN 47 gross each time (PLN 22 delivery charge + PLN 25 payment-on-delivery service). This amount is always charged, whether or not the free delivery threshold has been reached.
How are invoices issued?
A separate invoice is issued for each order — we do not issue consolidated invoices.
The invoice appears in your Wholesale Platform account once the accounts department has recorded and confirmed the payment.
Where can I find the invoice for my order?
Order documents are available to download from the Customer Area under “Payments” on the Wholesale Platform, which also contains a complete archive of issued invoices.
We also email confirmed and posted electronic invoices at 12:45 or 16:00.
We do not include invoices in dispatched parcels.
Where can I find the bank account number for payments? / How do I pay for an order?
Please transfer payments for orders to the following bank account:
- Account number: 64 1140 1140 0000 2426 0400 1001
- IBAN: PL64114011400000242604001001
- SWIFT: BREXPLPWXXX
- Bank: mBank S.A.
Bank transfer details are also available in the Customer Area under “My details”, in the “Bank account number for payments” field.
What is the minimum order value?
We do not impose a minimum order requirement.
Orders with a net value above PLN 1000 qualify for free delivery (excluding payment on delivery).
What is the expected order processing time?
Orders are usually dispatched:
- within two working days of payment being recorded — for advance payments
- within two working days of placing the order — when payment on delivery is selected
Under the Partnership Terms and Conditions, an order may take up to 7 working days to be dispatched. We prioritise orders containing only full cases, which are dispatched within 5 working days of the payment being credited. Orders that also include individual items or incomplete cases are dispatched within 7 working days of the payment being credited.
Delivery is more likely to take slightly longer during busy periods, such as the run-up to Christmas and Back to School.
Which delivery methods are available for B2B partnerships?
Wholesale orders are sent via the courier companies InPost, UPS or DHL.
Where are orders dispatched from, and where is the Baby&Travel warehouse?
All orders are fulfilled in Poland and dispatched from our warehouse at ul. Piołunowa 20 in Wrocław.
How does Baby&Travel pack its shipments?
We pack all shipments to high safety standards under continuous monitoring.
We care about environmental sustainability at every stage of the supply chain. We use paper adhesive tape and paper packing materials, avoiding plastic wherever possible.
Where can I check when a product delivery is planned?
Information about all confirmed and planned deliveries can be found in the Delivery calendar, available on the Baby&Travel website under “For businesses”.
The calendar lets you easily search by product name or code and filter by brand.
We also announce upcoming deliveries one day in advance in our B2B newsletter.
We always receive all deliveries at the same time: 10:30.
Can we work together through dropshipping?
Dropshipping partnerships are available.
How does delivery work with dropshipping?
When placing an order, enter the B2C customer’s delivery address. Delivery costs are added to the wholesaler’s invoice.
Dropshipping orders are sent exclusively through our contracted courier, using labels generated by our system. We cannot use labels supplied by the customer.
We do not process or accept returns of dropshipped goods.
Can Baby&Travel stock levels be integrated with an online shop system or ERP systems?
Yes. For this purpose, we have created a text-based XML (Extensible Markup Language) file containing structured data for Baby&Travel’s full product range, including product names and codes, descriptions, SRPs (suggested retail prices, set centrally), image links and stock levels.
The XML file allows data to be imported automatically into an online shop, so products can be updated and displayed on the customer’s shop website immediately without having to enter them manually.
The data in the file is updated every 5 minutes, ensuring it stays current.
Where can I find the XML file?
On request, we provide an XML file synchronised with the current Baby&Travel range. To request it, please email: [email protected]
Can I obtain data compliant with the GSPR Regulation?
Yes — we hold all the data required by the GSPR Regulation (General Safety and Product Requirements) for the products in our range.
On request, we send customers a complete table presenting this information clearly. Although some technical and product data is available in the XML file, it does not contain the full range of information required by GSPR. Please contact us if you need access to the complete documentation.
You can also download GSPR-compliant data directly from the Wholesale Platform. Log in to your account and find the file in the Customer Area under “Downloads”.
What marketing support does Baby&Travel offer its partners?
We offer extensive support with ready-made trade marketing solutions and are also open to bespoke marketing activities at the customer’s request. We deliver a comprehensive strategy both online and offline.
You can find out more about our marketing activities on our website under “For businesses” by clicking the “Marketing” dot. This provides a detailed overview of the support we offer, including staff training, shop displays, events, webinars, audits and more.
May I use the product images and descriptions on the Baby&Travel Wholesale Platform?
All descriptions and images available on the Wholesale Platform have been prepared for B2B sales and may be used both in the customer’s online shop and in their communications materials.
The same descriptions and images are included in the XML file. Product information can therefore be added in two ways: by integrating the file or by manually copying resources from the Platform.
How can I keep up with news from Baby&Travel?
We use a B2B newsletter to communicate with customers.
We also share some news about our organisation and events through occasional banners on the Wholesale Platform, visible after logging in, and on our LinkedIn profile.
How does the B2B newsletter work, and how can I subscribe?
The B2B newsletter is our main way of communicating with customers. We regularly send:
- stock replenishment notifications (the day before each delivery),
- previews of new products,
- information about current promotions,
- webinar invitations,
- news about us and our products.
You subscribe to the newsletter by consenting to receive it when completing the registration form.
What rules apply if I want to return goods?
Returns are not provided for within our B2B partnerships, in accordance with the Partnership Terms and Conditions.
If you experience any problems with your order, we offer full support throughout the claims process — please get in touch.
How does the product claims process work?
We want every product to meet the highest quality standards. If you notice any issues with a new product, please contact us — we always aim to take all feedback and claims into account.
Claims relating to damaged goods are handled entirely through the Wholesale Platform. Report the issue in the Customer Area under “Claims”.
Claims for incomplete or damaged deliveries can be submitted within 2 working days of receiving the shipment. Claims about product defects reported to your shop by your customers require the product to be returned to our office after first notifying us.
How can I contact Baby&Travel?
You can contact us by telephone or email — directly through our Customer Service Department (DOK) or your dedicated Account Manager.
Contact details can be found in the Customer Area on the Wholesale Platform and on the Baby&Travel website: babyandtravel.com (under “For businesses” or in the website footer).
Can I meet a Baby&Travel representative in person?
You can request a visit from a representative at your premises or arrange an individual meeting with your Account Manager, including online.
You can also meet us at trade fairs and industry events, which we announce in our newsletter, on the Wholesale Platform and on LinkedIn.
What does exclusive distribution mean for the brands in Baby&Travel's range?
We hold exclusive distribution rights in Poland for all the brands in our range. This means we are these manufacturers’ only authorised trading partner in the country, responsible for bringing their products to market, growing sales and carrying out marketing activities.
Every product passes through our hands — literally and figuratively. Before joining our range, it is carefully assessed for quality, safety and functionality, and is often tested by experts and parents too. Exclusive partnerships allow us to create considered sales strategies, provide marketing support to our partners and maintain a consistent brand image across B2B and B2C channels.
This gives our customers confidence that:
- the products offered are genuine and legally imported,
- they have access to a complete library of promotional materials and sales support,
- they benefit from carefully designed loyalty and training programmes,
- as well as the extensive expertise we have built over our years in the children’s products industry.
Are products from your brands also available from other distributors?
In the case of archived brands — those we have strategically discontinued and now offer only as part of our “Warehouse Clearance” promotion — they may now be part of other distributors’ regular ranges. We do not restock these products and sell them until our remaining stock runs out.
Can Baby&Travel products be sold outside Poland?
Yes, but only through what is known as passive selling. This means that actively targeting customers abroad is not permitted — for example, by creating websites in foreign languages (other than English), running marketing campaigns or contacting overseas business partners for sales purposes.
However, sales to customers abroad are permitted if those customers independently initiate contact and express an interest in purchasing. Detailed rules can be found in the Partnership Terms and Conditions.
Why does Baby&Travel process customers' personal data, and what data does it process?
Personal data is processed primarily to fulfil orders and also for marketing purposes, including presenting offers relating to Baby&Travel products.
The data we process primarily includes information provided during registration, such as first name, surname, address, email address and telephone number.
Detailed information can be found in our Terms and Conditions.